Shipping Information
FREE Shipping Offer
We are extending our FREE shipping offer to all orders over $50 to any location within the 48 contiguous United States.
General Shipping Information
Orders are processed at 9am - 5pm central time Monday thru Friday.
Packages are shipped in 1-2 working days. Once shipped, please allow 3-5 business days for Standard Delivery. Special orders and special parts orders are subject to shipping fees. Please note that all sewing machines and larger ticket items will have signature required. If this is a problem for you please contact customer sercive after you place your order.
NOTE: for order placed after 9am central time. If your order requires same day shipping please call us at 877.536.7739 to make sure your order is shipped the method you need for the delivery time required.
If your billing address and shipping address are different this can delay your order as we are required to call to check and verify your information before your order can ship. For faster service please have your billing address and shipping address the same. Due to fraudulent orders if the billing and shipping address do not match, Ken's Sewing Center reserved the right to cancel the order. This is for your protection of your credit card information. WE REQUIRE A SIGNATURE AT DELIVERY ON ALL SHIPMENTS OF SEWING MACHINES, SERGERS, EMBROIDERY MACHINES AND HIGHER END PRODUCTS WE SELL. If this is an issue for you please contact us prior to ordering.
Please do note that higher valued items that are shipped UPS have signature required attached to them. If you need the item redirected to another address or held UPS charges $25.00 plus shipping to do this. Contact our customer service for a total if you need this service. We are happy to help you.
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CAN'T FIND YOUR ORDER?
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This happens sometimes. The first thing to do is to check the bushes, front and back porches, and other possible delivery spots such as with your neighbors.Carriers also occasionally mark packages “Delivered” before they’re dropped off.
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UPS USA Standard Shipping & Handling Rates & Information (N1)
Applies to each “Ship To” delivery address within the lower 48 USA. Some large items cannot ship to a PO box. Please do include your physical address on your order in the event we have to change shipping carriers.
International Shipping Rates & Information
All packages are shipped via US Postal Service, Air Mail or best way. ACTUAL shipping rates will be charged. Actual rates are based on the weight and/or size of the package. You will NOT see the shipping rates as you are checking out on our site. The rate is determined when the package ships. Some countries have a size restriction, please be aware of your counties limitations before ordering. Customer is responsible for all applicable government taxes, duties, custom fees and/or broker fees.
Back ordered items can be cancelled unless delivery is expected in a day or two. We may hold your order, pending delivery of back ordered items, in an attempt to ship as much merchandise as possible.
Items with SHIPPING RESTRICTIONS will be cancelled from your order. This also applies to any electrical items such as irons. Janome items cannot be shipped outside the United States.
Taxes, duties, shipping and any fees apply. No exceptions. Any order shipped outside the United States is subject to these fees. These are charged to you by the carrier and not Ken's Sewing Center. Any order returned to Ken's Sewing Center will have these fees taken out of your refund as these are non-refundable.
Uninsurable Countries
Ken's Sewing Center makes every attempt to package merchandise for optimum protection. However, if your country is uninsurable by the USPS Postal Service (see below), Ken's Sewing Center will not be responsible for lost, stolen, or damaged items; Ken's Sewing Center will not refund money or replace merchandise at no charge if you live in any of these countries.
When you place an online order, you automatically accept the responsibility for lost, stolen, or damaged merchandise shipped by Ken's Sewing Center.
Uninsurable countries listed in the January 2006 International Mail Manual include:
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Afghanistan |
Guatemala Haiti Honduras Indonesia Iran Iraq Israel Jamaica Jordan Kiribati Korea, Dem. Laos Libya Maldives Malta Marshall Islands, Republic of Mexico Micronesia, Federated States of Mozambique Nepal Norway |
Panama Paraguay Peru Philippines Pitcairn Island Rwanda Saudi Arabia Seychelles Sierra Leone Solomon Islands Somalia Sudan Tristan Da Cunha Turks/Caicos Island Uganda Uruguay Vanuatu Venezuela Vietnam Yemen |
Why do some items have Shipping Restrictions?
Some items have shipping restrictions attached to them. These items cannot ship via Express Delivery (Next/2nd Day Air), nor can they ship outside the contiguous USA. This may be due to their size, weight or content such as aerosol, flammable, combustible products, with the latter having strict shipping regulations attached.
When can I expect to receive my order?
Most packages will ship from our warehouse in 1-2 working days from the day an order is received. Once shipped, please allow 3-7 days for delivery. Exceptions are: special order items, drop ship items. Next Day Air and 2nd Day Air orders must be received by 11:30 a.m. CT for the order to ship the same day. If received after 11:30 a.m., the order will likely ship the following day. Saturday delivery not available. NOTE for order placed after 9am central time: If your order requires same day shipping please call us at 877.536.7739 to make sure your order is shipped the method you need for the delivery time required.
RETURNS
What is Ken's Sewing Center return and exchange policy?
Please return any unwanted or damaged merchandise within 30 days.
If, for any reason, a product does not meet your expectations,
return it for an exchange, refund, or credit of its purchase price minus actual shipping fees it cost to get the item to you. Please see our store policy section for any applicable restocking fees.
How do I return an item to Ken's Sewing Center?
Please visit our "Store Policy" section at the bottom of the page.
Can computer software, hardware and memory cards be returned?
Once you open a software, hardware or memory card package it is non-returnable. We will gladly exchange any defective merchandise for the same item within 30 days of purchase. Be sure to double-check all information on the package before you open it. If you are still unsure, contact us at 1-877-536-7739 M-F 9 a.m.-5 p.m. CT.
Can drop ship items be returned?
Yes they can. Please contact Customer Service within 30 days from date of purchase to learn how by calling 1-877-536-7739, Monday - Friday, 9 a.m.-5 p.m. CT.
PRIVACY, SECURITY AND ACCOUNT INFORMATION
How do I know your site is secure?
Ken's Sewing Center employs the highest levels of security to ensure that your order is confidential and secure. We encrypt your transactions by using a Secure Sockets Layer (SSL) that assures your credit card number is submitted in encrypted form. If your browser is capable of SSL (most current browsers, including Netscape and Internet Explorer are) all sensitive information you provide is encrypted before being sent over the Internet.
Often a message will appear to alert you to the fact that you are leaving a secure page and going to a non-secure page (such as an information or shopping page). Be assured, the information you entered on the secure page remains secure. Note: Any pages where you are conveying personal information (name, address, credit card number), should show an image of a lock at the bottom of your screen. If the lock is closed, it is a secure page.